Download and scan with Ewido Anti-Malware v3.5
1. After download, double click on the file to launch the install process.
2. During installation, under "
Additional Options"
uncheck "
Install background guard" and "
Install scan via context menu".
3. Launch ewido by double-clicking the
"e" icon on your desktop.
4. The program will prompt you to update - click the "
OK" button.
5. On the left side of the main screen, click on "
Update" and then click "
Start Update". The update will start and a progress bar will show the updates being installed.
6. When done, you will see "
Update Successful" in the lower left corner. If you are having problems with the updater, manually update with the
Ewido Full database installer from
here.
Once the updates are installed do the following:
1. Click on "
Scanner" and choose "
Settings".
2. Under the bottom section "What to Scan?" make sure "
Scan every file" is selected.
3. Select "
OK" and you will return to scanning options.
4. On the main screen click on "
Complete System Scan" to start the scan.
5. While the scan is in progress, you will be prompted to clean the first infected file if finds. Put a check next to "
Perform action on all infections" in the lower left corner.
6. Then choose "
Clean" and click "
OK".
7. When the scan has completed, Ewido will create a report.txt file.
8. Click the "
Save Report" button on the bottom of the screen and save the log to your desktop in case you need it later.
9. Exit Ewido when done.
Note: DO NOT USE the computer while Ewido is scanning. If Explorer or the Control Panel are opened some malware types will reinfect your system or will not be cleaned properly.
Note: If Ewido "crashes" or "hangs" during the scan, try scanning again by doing this:
1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.
2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.
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