Can Zone Alarm cause Crashes?

[shelly]

Hi, first of all I would just like to say hello,

Secondly I have a problem:- my pc crashes & reboots at irregular intervals some times after 5 mins sometimes after 5 days for no reason that I can find , the win scan nevers finds any errors.
I have heard that Zone Alarm can cause this as I have eliminated the more common faults ie cpu temps etc etc.
Iam running ZA Ver. 4.0.146.029
my specs are:-
winxp pro sp2
Amd 2500+ barton
1gb ram

[Mobo]

welcome.

Yes it is possible as well as with any other software you may have installed. What we can do from here is.

1. Control panel / system / advanced/ startup and recovery / settings button / uncheck auto restart and click ok.

2.Take note of any blue screen error that appears when the next incident takes place.

3.Right click my computer / manage / event viewer. Double click the error and copy paste the lower window's data here in your reply.

[shelly]

<div class='quotetop'>QUOTE(Mobo @ Sep 22 2005, 02:23 PM) Quoted post</div><div class='quotemain'>
welcome.

Yes it is possible as well as with any other software you may have installed. What we can do from here is.

1. Control panel / system / advanced/ startup and recovery / settings button / uncheck auto restart and click ok.

2.Take note of any blue screen error that appears when the next incident takes place.

3.Right click my computer / manage / event viewer. Double click the error and copy paste the lower window's data here in your reply.
[/b][/quote]

Ok will do thanks

this is what the error says:-
Donnerstag, 22. September 2005 TrueVector Service TrueVector engine: File "C:\WINDOWS\Internet Logs\SHELLY.ldb" was corrupt and has been copied to "C:\WINDOWS\Internet Logs\xDB2.tmp". File "C:\WINDOWS\Internet Logs\SHELLY.ldb" was corrupt and has been deleted.

[Mobo]

Anytime, Ill be waiting to hear from you.

[shelly]

<div class='quotetop'>QUOTE(Mobo @ Sep 22 2005, 08:59 PM) Quoted post</div><div class='quotemain'>
Anytime, Ill be waiting to hear from you.
[/b][/quote]
you must of replied as I was editing lol.

[Mobo]

It sounds like your database in ZA has gotten corrupt. Try resetting it.

Reset the database this way:

1. Shut down Zone Alarm by right clicking on the system tray icon and select 'shutdown'.
2. Navigate to the c:\windows\internet logs folder.
3. Delete the backup.rdb and SHELLY.ldb files in the folder.
4. Start Zone Alarm again.

[shelly]

<div class='quotetop'>QUOTE(Mobo @ Sep 22 2005, 10:47 PM) Quoted post</div><div class='quotemain'>
It sounds like your database in ZA has gotten corrupt. Try resetting it.

Reset the database this way:

1. Shut down Zone Alarm by right clicking on the system tray icon and select 'shutdown'.
2. Navigate to the c:\windows\internet logs folder.
3. Delete the backup.rdb and SHELLY.ldb files in the folder.
4. Start Zone Alarm again.
[/b][/quote]

Ok will do thanks

[shelly]

Well I reset my DBase in ZA but the same crash has just happened again.
I have now uninstalled ZA
Question how good/safe is the Windows firewall which I have running at the moment ?

[Mobo]

It works but not as well..There are alternatives and I have several listed here:
http://www.cyberanswers.org/forum/in...?showtopic=927

[shelly]

<div class='quotetop'>QUOTE(Mobo @ Sep 24 2005, 02:56 PM) Quoted post</div><div class='quotemain'>
It works but not as well..There are alternatives and I have several listed here:
http://www.cyberanswers.org/forum/in...?showtopic=927
[/b][/quote]

Thanks for the info, I decided to get the new 6.0.667 hopefully that will stop the crashes.

Thanks for your support I will recommend this site to my friends.

shelly