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Spyware / Virus Removal Spyware, virus, browser hijack and other malware removal.

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Old 01-22-2005, 10:02 PM
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olice: Please perform the following prior to posting your hijack log:

<span style="color:#FF0000">Step 1:</span>
Get The latest version of Adaware
You can download the free version here:
http://www.lavasoftusa.com/support/download/

You need to be logged on as Adminstrator through the installation.
For ease in installation and operation, view the tutorial here http://www.cyberanswers.org/forum/index.ph...page&pg=adaware

Just download it to your desktop and then to install click on the file you just downloaded (aawsepersonal.exe). You will be guided through the installation. It is recommended to use the default setting of "Protect anyone who uses this computer".

On the main screen of Adaware please look for the *check for updates now* link, just above the start button in the bottom right corner or you can click on the Webupdate button that looks like a globe icon at the top. Press * connect* to let it check for any recent updates. If any are found, please let it download and install them.

Now, configure your settings. Click the gear icon at the top. These are the recommended settings:

AAW SE settings

General Button
Safety:
Check (Green) all three.

Advanced Button
Logfile Detail Level:
All options under this should be checked (Green).

Tweak Button
Check (Green) the following:
Log Files
Include basic Ad-Aware settings in logfile:
Include additional Ad-Aware settings in logfile:
Please do not check (Green): Include Module list in logfile:

On your first scan, use the Full Scan (Perform full system scan) mode.

Let Adaware remove any *bad* objects found. Reboot your PC and scan again. Repeat this process until no more bad items are found. It may take several scans to clean everything, depending on the type of infections found.

<span style="color:#FF0000">Step 2:</span>
Download Spybot - Search & Destroy, from here http://security.kolla.de/: if you haven't already got the program.
For ease in installation and operation you can opt to view the tutorial here http://www.cyberanswers.org/forum/index.ph...=page&pg=spybot

Click on Settings, and Settings again. Go to the Webupdate section, and check Display also available beta versions.

Now press Online, and search for, and put a check mark next to all updates, and install following the prompts.

Next, close all Internet Explorer windows, and click Check for Problems. Once the scan is complete, have SpyBot remove all it finds marked in RED.

<span style="color:#FF0000">Step 3:</span>Now we want to delete all the systems temp files or more commonly known as temporary internet files.
http://www.cyberanswers.org/articles/temp_files.htm

<span style="color:#FF0000">Step 4:</span>
Empty the Recycle Bin

<span style="color:#FF0000">Step 5:</span>
Create a folder on your hard drive somewhere like in "My Documents" and name it Hijackthis
Download 'Hijack This to its own folder http://www.merijn.org/files/hijackthis.zip
Doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log, load it in Notepad, and copy its contents here.

<span style="color:#FF0000">Step 6:</span>
Create a new thread for yourself, give a description, as brief as possible but convey your problems and what you have done so far.

If you are directed to boot into safe mode then read here on how to.
http://www.cyberanswers.org/articles/safe_mode.htm
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