Espilus hijack log

[Mobo]

Hi epsilus. I posted your log here so we will be handling your proble here..


I have been having problems with a trojan.startpage. I have used just about every free anti-virus software availabe.
What I have been able to accomplish is the freedom to name my own home page but when I go to say...yahoo personals (I know, I know)
and attempt to answer an email, I am redirected to this very helpful, yet VERY UNWANTED page! Could someone help me with this?


Logfile of HijackThis v1.99.0
Scan saved at 12:31:30 AM, on 2/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\NOSPY.ORG\start1.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WinZip\Wzqkpick.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\DidTheyReadIt\configure.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\Program Files\CMS Peripherals\BounceBack Express\BBLauncher.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Brad Anderson\My Documents\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\BRADAN~1\LOCALS~1\Temp\sp.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [Only Registered and Activated Users Can See Links. Click Here To Register...]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\BRADAN~1\LOCALS~1\Temp\sp.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;[Only Registered and Activated Users Can See Links. Click Here To Register...]
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {98FD006C-BBAA-41EA-BD49-AA3EB7CAC261} - C:\WINDOWS\system32\gkji.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0. DLL
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EX E
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [STARTPAGE] C:\NOSPY.ORG\start1.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: Configure DidTheyReadIt Background Tracker.lnk = C:\Program Files\DidTheyReadIt\configure.exe
O4 - Startup: BounceBack Launcher.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\WinZip\WZQKPICK.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: E-Color.lnk = C:\Program Files\E-Color\Registration\SonnReg.exe
O4 - Global Startup: 3Deep.lnk = C:\Program Files\E-Color\3Deep\3Deepctl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O18 - Filter: text/html - {1EDC1F8A-D84B-47BA-BC31-473A7CD4BD36} - C:\WINDOWS\system32\gkji.dll
O18 - Filter: text/plain - {1EDC1F8A-D84B-47BA-BC31-473A7CD4BD36} - C:\WINDOWS\system32\gkji.dll
O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Panda Process Protection Service - Unknown - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: PCTEL Speaker Phone - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.ex e
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Mobo]

First please download these programs.

[Only Registered and Activated Users Can See Links. Click Here To Register...]

[Only Registered and Activated Users Can See Links. Click Here To Register...]

[Only Registered and Activated Users Can See Links. Click Here To Register...]

It may be helpful to print these directions or copy and paste into a document on your desktop..

Now i need you to reboot into safe mode [Only Registered and Activated Users Can See Links. Click Here To Register...]

Open fxAgentB.exe.Once the tool has been launched, a message like this should appear as follows:
Please do NOT start any other applications until the removal tool exits and the computer is restarted.
then Click 'Start' and the removal proccess will be started
<span style="color:#FF0000">at no time to launch Internet Explorer or Connect to the internet until the end of this proccess! </span>


Set the system to show hidden files and folders [Only Registered and Activated Users Can See Links. Click Here To Register...]


Then open cwshredder.exe and click "Fix" to run the system check.

Then rescan with hijack, insert a check next to each of the following, close all other open windows and click "fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\BRADAN~1\LOCALS~1\Temp\sp.dll/sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\BRADAN~1\LOCALS~1\Temp\sp.dll/sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)

O2 - BHO: (no name) - {98FD006C-BBAA-41EA-BD49-AA3EB7CAC261} - C:\WINDOWS\system32\gkji.dll


O4 - HKLM\..\Run: [STARTPAGE] C:\NOSPY.ORG\start1.exe

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - [Only Registered and Activated Users Can See Links. Click Here To Register...]

O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - [Only Registered and Activated Users Can See Links. Click Here To Register...]

O16 - DPF: {65E7DB1D-0101-4100-BD66-C5C78C917F93} - [Only Registered and Activated Users Can See Links. Click Here To Register...]


O18 - Filter: text/html - {1EDC1F8A-D84B-47BA-BC31-473A7CD4BD36} - C:\WINDOWS\system32\gkji.dll

O18 - Filter: text/plain - {1EDC1F8A-D84B-47BA-BC31-473A7CD4BD36} - C:\WINDOWS\system32\gkji.dll


Then open adaware which you downloaded:
On the main screen of Adaware please look for the *check for updates now* link, just above the start button in the bottom right corner or you can click on the Webupdate button that looks like a globe icon at the top. Press * connect* to let it check for any recent updates. If any are found, please let it download and install them.

Now, configure your settings. Click the gear icon at the top. These are the recommended settings:

AAW SE settings

General Button
Safety:
Check (Green) all three.

Advanced Button
Logfile Detail Level:
All options under this should be checked (Green).

Tweak Button
Check (Green) the following:
Log Files
Include basic Ad-Aware settings in logfile:
Include additional Ad-Aware settings in logfile:
Please do not check (Green): Include Module list in logfile:

On your first scan, use the Full Scan (Perform full system scan) mode.

Let Adaware remove any *bad* objects found. Reboot your PC and scan again. Repeat this process until no more bad items are found. It may take several scans to clean everything, depending on the type of infections found.


Reboot normally

Then rescan with hijack, save the log. then copy and paste it here in a reply.

[Espilus]

Thank you very much. This has proven to be quite a challenge. I appreciate it.

Brad :clap:

[Mobo]

Well take care of it Brad, just follow the directions carefully.

[Espilus]

When I click on Internet Explorer instead of my home page I just get a white screen with about blank on the address bar.

Logfile of HijackThis v1.99.0
Scan saved at 8:44:54 PM, on 2/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WinZip\Wzqkpick.exe
C:\Program Files\CMS Peripherals\BounceBack Express\BBLauncher.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\devldr32.exe
C:\Documents and Settings\Brad Anderson\My Documents\Hijack This\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;[Only Registered and Activated Users Can See Links. Click Here To Register...]
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0. DLL
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EX E
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: BounceBack Launcher.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\WinZip\WZQKPICK.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: E-Color.lnk = C:\Program Files\E-Color\Registration\SonnReg.exe
O4 - Global Startup: 3Deep.lnk = C:\Program Files\E-Color\3Deep\3Deepctl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - [Only Registered and Activated Users Can See Links. Click Here To Register...]
O23 - Service: Adobe LM Service - Unknown - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Panda Process Protection Service - Unknown - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: PCTEL Speaker Phone - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.ex e
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Mobo]

That looks good so now open internet explorer. On the top bar click Tools / internet options/ Then click Use default then click ok. Close then reopen IE.