Error Message for my New SONY VAIO Desktop

[Rendezvous]

Hi Guys & Gals

Im not very good on the technical side of IT and i have a problem with my sony vaio zone and launch bar.

When i click for the vaio zone it goes to a black screen and comes up with this message <span style="font-size:36pt;line-height:100%">VzTaskScheduler.exe has encountered a problem and needs to close. We are sorry for the inconvenience.</span>

also my vaio launcher doesnt show the normal icons such as music, cd, tv and pictures it just shows normal internet explorer icon and my documentation

please can some one help

[Mobo]

There doesn't seem to be and extensive info regarding that program. has this just started and if so have you thought of system restore to a point where it worked properly ?

[Rendezvous]

yes i have but i dont have any sytem restore points LOL

any idea what i can do

[Mobo]

Whats the make and model vaio ?

[Rendezvous]

sony vaio vgc v2m

[Mobo]

Like I said there is very little here to go on other than system restore but lets have a look and see if anything may have been installed thats interferring.



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You can download the free version here:
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You need to be logged on as Adminstrator through the installation.
For ease in installation and operation, view the tutorial here http://www.spyware911.net/forum/index.php?...page&pg=adaware

Just download it to your desktop and then to install click on the file you just downloaded (aawsepersonal.exe). You will be guided through the installation. It is recommended to use the default setting of "Protect anyone who uses this computer".

On the main screen of Adaware please look for the *check for updates now* link, just above the start button in the bottom right corner or you can click on the Webupdate button that looks like a globe icon at the top. Press * connect* to let it check for any recent updates. If any are found, please let it download and install them.

Now, configure your settings. Click the gear icon at the top. These are the recommended settings:

AAW SE settings

General Button
Safety:
Check (Green) all three.

Advanced Button
Logfile Detail Level:
All options under this should be checked (Green).

Tweak Button
Check (Green) the following:
Log Files
Include basic Ad-Aware settings in logfile:
Include additional Ad-Aware settings in logfile:
Please do not check (Green): Include Module list in logfile:

On your first scan, use the Full Scan (Perform full system scan) mode.

Let Adaware remove any *bad* objects found. Reboot your PC and scan again. Repeat this process until no more bad items are found. It may take several scans to clean everything, depending on the type of infections found.
________________________
Download Spybot - Search & Destroy, from here http://security.kolla.de/: if you haven't already got the program.
For ease in installation and operation you can opt to view the tutorial here http://www.spyware911.net/forum/inde...page&pg=spybot

Click on Settings, and Settings again. Go to the Webupdate section, and check Display also available beta versions.

Now press Online, and search for, and put a check mark next to all updates, and install following the prompts.

Next, close all Internet Explorer windows, and click Check for Problems. Once the scan is complete, have SpyBot remove all it finds marked in RED.
__________________________________________________ _________________
Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

http://www.spywareinfo.com/~merijn/files/hijackthis.zip

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

[Rendezvous]

here u go mate

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
C:\Program Files\F-Secure Internet Security\Common\FSMB32.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\F-Secure Internet Security\Anti-Virus\fssm32.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\F-Secure Internet Security\Common\FCH32.EXE
C:\Program Files\F-Secure Internet Security\Common\FAMEH32.EXE
C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\F-Secure Internet Security\Anti-Virus\fsav32.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony\sonicstage mastering studio\audio filter\SSMSFilter.exe
C:\Program Files\F-Secure Internet Security\FSGUI\fsguiexe.exe
C:\Program Files\F-Secure Internet Security\backweb\442\Program\fspex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Documents and Settings\Roberto\My Documents\hijack\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.sony-europe.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Internet Security\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\F-Secure Internet Security\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VOR] C:\Program Files\Sony\OnlineRegistration\VOR.exe /SCHEDULER
O4 - HKLM\..\Run: [VZRemoteCommander] C:\Program Files\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Audio Filter.lnk = C:\Program Files\Sony\sonicstage mastering studio\audio filter\SSMSFilter.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O23 - Service: F-Secure Internet Security 2005 (BackWeb Plug-in - 4476822) - Unknown owner - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure Internet Security\backweb\4476822\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: VAIO Entertainment Task Scheduler - Sony Corporation - C:\Program Files\Sony\vaio entertainment\VzTaskScheduler.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\IntegratedServer\HTTP (file missing)
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Addons\Packages\Mobile\Gateway" /DisplayName="VAIO Media Gateway Server (file missing)
O23 - Service: VAIO Cooporated Initialisation (VCI) - Sony Corporation - C:\Program Files\Sony\VAIO Cooperated Initialisation\VCI_SVC.exe

[Mobo]

Hmmm. Good news and bad news.

The log is clean but that doesnt correct the problem.
Did you by any chance shut down a services in administrative tools ?

[Rendezvous]

what do u mean

[Mobo]

Most software applications have a startup entry in services.msc which is located in start/ run /services.msc
If the startup entry was turned off it may be the cause.
Other than that the only thing I can offer would be a system recovery.