Dial up error 33

[JosephViel]

Windows XP.

At start up I receive Dial Up Error 33.

My modem/sound card is inoperable. Also, I am unable to find the modem in the Device Manager.

[Geekgirl]

Hello,

Are you sure it is error 33? Please double check again.

[JosephViel]

I think that it is a driver issue with my modem/sound card which is an integral part of the mother board in the HP ze5170.

[Geekgirl]

Motherboards do no come with an integrated modem, these are adapter cards that need installed in a pci slot. You may have a card installed in one of your pci slots .
You also are saying "modem/sound card " which I think you are getting confused about. You can have on board sound, this is an integrated part on the motherboard. But they are 2 different pieces of hardware.

I have not found any errors on a 33 error code, only on 3-digit modem error codes, hence the question in my first reply.

So whats the error at boot and do you have sound?

[JosephViel]

Thank you for responding.

I have no sound and no dial-up.

This HP (ze5170) has the modem and soundcard as an integral part of the motherboard. I know that it is odd.

This dial up "error=33" started occurring after an acquaintance made attempts at testing the modem and soundcard. This error caused my computer to lockup several times so I un-installed the modem and sound driver.

Now, since I un-installed those drivers, there is no error at boot. But, of course, no sound and no modem. I reinstalled and had the same issue. Then, un-installed again.

Others seem to be have similar difficulties with this particular HP. However, the previous attempts at repair have compounded the problem with "error=33".

[Geekgirl]

Are you installing the drivers from their website or from within the system?

[Mobo]

Error code 33's are usually attributed to drivers. It may be wise to get chipset drivers for the board.

[JosephViel]

I am installing the drivers from the HP website.

[Mobo]

what model is your hp and what drivers have you reinstalled?

[JosephViel]

The model number of my HP ze5170 is F4680H.

I have re-installed the drivers for the "hp omnibook XE4400-KD series Driver Package for Window XP" found at http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en
for the sound device and the modem. Specifically, Conexant AC-Link Audio driver v6.13.10.8080 and Conexant 56k ACLink Modem driver v5.03.09.

Incidentally, I recently (subsequent to the above) replaced the non-functioning CD ROM with "F4640-60934 CD-ROM drive - 24X-max speed" and repaired the broken AC jack on the motherboard.

All is well but for no sound, no modem.